The problem can be in your TV receiver, but also in your remote control or cables. Go through the options on this page to solve the problem.
First check if the remote control works: Press a button on your remote control and see if the light in the top right is blinking. Does it not blink? Then replace the batteries.
1. Restart the TV Receiver
a. Switch off the TV receiver with the button on top of the cabinet.
b. Unplug the TV receiver from the wall socket and wait 10 seconds.
c. Plug in the power cord again.
2. Reset the TV receiver
Pay attention:
Do you have multiple TV receivers? Then follow the steps per receiver. Do you have a TV from 2009 or older? Then use a SCART cable for the connection.
Reset your TV receiver with the TV menu
Step 1: Press Menu on the remote control
Step 2: Go to Settings
Step 3: Go to System Settings
Step 4: Go to System information under system settings
Step 5: Press the yellow button on your remote control
Step 6: Select "yes" at: Do you want to remove the software? and yes with: Back to factory settings.
Step 7: Select "yes" as soon as the pop-up screen below appears
Step 8: You see the screen below. You do not have to do anything, Then choose: Save Settings
How do I reset the TV receiver without a TV menu?
Below you will find the reset steps if the menu is not available:
1. Turn off the TV receiver with the switch (on the back) and wait 30 seconds.
2. Switch on the TV receiver with the switch (on the back).
3. When seeing the first part of the bar, briefly press the standby button on the TV receiver.
Note: By briefly pressing the standby button on the TV receiver you can navigate in the menu. To select a menu item, press and hold the standby button for 3 seconds
4. Go to [Remove Software].
5. Select [Uninstall Software] by holding the Standby button for 4-5 seconds.
6. The TV receiver loads the new software. This can take 20 to 30 minutes.
Note: Do not turn off the TV receiver during loading.
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